System Engineer

Job Description

Getronics Luxembourg is looking System Engineer to join one of our teams working for the European institutions in Kirchberg.

Job description:

For critical and complex problems, the System Engineer solves incidents in his area of expertise or related to tooling and networking. He/she supports the resolution of complex hardware and software problems, and he provides technical expertise and training to the field engineers. Whenever needed, he/she contacts hardware or software vendors to solve problems, or he/she escalates if no quick solution can be found.
 

Profile

Technical support specialist (JFS)
 
Job Purpose
To provide technical support for hardware and/or software products interfacing with various personnel in the definition and resolution of problems.
Accountabilities
Produce problem reports and works with other technical support personnel to resolve complex system problems.
Demonstrate a high level of technical support knowledge of system operating systems, and/or assist in the analysis and definition of complex hardware and/or software related problems “on site” or via “telephone”. Retain call ownership throughput problem resolution process on assigned calls.

Knowledge of IT equipment: Printers, Desktop, Laptop, Mobile Devices, IP phone, Servers and Operating System related
Windows 7 / Windows 10
Windows Serveur 2012 /2016
Apple Mac OS, IOS
 
Scripting
SQL DB, DB queries
Networking Essentials
 
Nice to have :
ITIL Foundation
MCSA Windows
Windows PowerShell
Service Management Tool 
Track and document problems by status (resolved, duplicated, escalated and under) investigation utilising established problem tracking and reporting systems.
Liaise with manufacturers and/or vendors during problem resolution.
Contact FSR and advise/instruct them on what actions need to be taken.
Provide technical assistance to FSR'S and develop and conduct on - the- job training and formal seminars.
Knowledge and Experience
Typically secondary/ high school qualified with a relevant technical qualification, required certifications and at least 4-5 years relevant work experience.
Competencies
Getronics Key Competencies:
Teamwork
Communication
Responsibility
Initiative
Focus on Results
Customer focus
Job Specific Competencies:
Flexibility
Analytical Capability
Planning & Organisation
Decisiveness

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