Support Agent Analyst
We are hiring a Service Desk agent specialized in Windows 10 / Office 2016 for the European Commission based in Brussels.
You will be responsible for the following tasks:
- Making an initial assessment of incidents, attempting to resolve.
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life-cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follows standard service desk procedures & processes
- Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
- Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.
- Specific technical support related to the migration to Windows 10 / Office 2016.